Terms and conditions

Last updated 26 October 2026

These terms apply when you use this website or buy from Omorfia. By placing an order or starting a subscription, you agree to them. Our Shipping and returns page, our First-jar promise and our Privacy policy form part of these terms. We've kept them plain so they're easy to read. Nothing in them takes away your rights under New Zealand consumer law.

1. Who we are

Omorfia is a New Zealand business. "We" and "us" means Omorfia, and "you" means the person using this site or placing an order. You can contact us any time through our contact form, and we'll reply by email. A business day is Monday to Friday, except New Zealand public holidays.

2. Your consumer rights

If you buy as a consumer, you have rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 that can't be excluded. Nothing in these terms limits those rights, and every term should be read that way. Where a term applies "to the extent the law allows", it doesn't apply to the extent it would limit those rights. Our Shipping and returns page explains how to make a claim.

If you buy in trade, for example for a salon or another business, you agree that the Consumer Guarantees Act, and sections 9, 12A, 13 and 14(1) of the Fair Trading Act, don't apply to your purchase, to the extent the law allows, and that this is fair and reasonable.

3. Who can order

You must be 18 or over to place an order, or have the permission of a parent or guardian.
Our prices and offers are for personal use. If you'd like to buy for a business, message us first. We may decline or limit orders that appear to be for resale.
Please give accurate details, especially your email and delivery address, and keep the sign-in codes we email you to yourself. If you think someone else has used your account, tell us straight away.

4. Our products and using them safely

Our jelly masks are cosmetics for external use only. They are not medicines and are not intended to diagnose, treat, cure or prevent any condition. Results vary from person to person, and any cosmetic effect is temporary.
Patch test before your first mask: smooth a little mixed jelly on your inner arm, peel it off after 15 minutes and wait 24 hours.
Keep the mask away from your eyes, eyebrows, lips and hairline, and don't use it on broken, irritated or sunburnt skin.
Our Hyaluronic Acid formula contains retinol, kojic acid and arbutin. Wear sunscreen the day after a mask with it, and don't use it on the same day as other retinoids or exfoliating acids. Read the full ingredient list for any formula before you use it. If you're pregnant or breastfeeding, have a skin condition, use prescription skin treatments or have had a recent cosmetic procedure, check with your doctor first.
If irritation occurs, stop using the product and rinse it off. Seek medical advice if a reaction continues, and let us know.
The full ingredient list is on the product pages and the jar. Please check it for anything you're sensitive to before you buy and before you use it.
Follow the directions on the jar and on our site. Store the jar cool and dry with the lid closed, out of reach of children.
Photos are a guide. Colours vary between screens, and the colour of the mixed jelly may differ from the jar label and from the photos.
We may update formulas, packaging and labels. When we do, we update the product pages. Always check the label on the jar you receive before use.
Our guides and product information are general information, not medical or professional advice.

5. Prices and payment

All prices are in New Zealand dollars and include any taxes that apply. One jar is $54. Bundles of one-time jars, in any mix of formulas: 2 jars are $97 (Jelly Duo), and 3 or more are $47 a jar (Trio). Subscription jars are $45 each.
Shipping within New Zealand is free on orders of 2 or more jars and on every subscription delivery, and $5.95 for an order of a single one-time jar.
Your cart is priced again at checkout from our current prices and offers. The total on the checkout page, before you pay, is the price of your order. We may change prices on the site at any time, but a change never affects an order you've already paid for. Subscription price changes are covered in section 9.
Payment is taken at checkout through our payment provider, Stripe, by card or another method shown at checkout. Some methods, such as Afterpay or Klarna where offered, have their own terms. We don't see or store your full card details.
A checkout page stays open for about 30 minutes, and the jars in it are held for you until then. After that it closes, and prices and stock are checked again when you start a new one.
Pricing errors: we work to keep prices right, but mistakes can happen. If a price or offer on our site is wrong, we'll contact you before your order is sent. You can go ahead at the correct price or cancel for a full refund. If we don't hear from you within 5 business days, we'll cancel the order and refund you in full.

6. Offers, codes and referrals

One promotional code per order. Codes can't be combined with each other. If you enter more than one, the one worth most on your order is used.
Welcome offer: sign up with your email and get $10 off the one-time jars of your first order with the code HELLO10, used with the email you signed up with. It expires 30 days after you sign up.
A friend's referral link also gives $10 off the one-time jars of a first order. The link doesn't expire.
One first-order offer per customer. Using the welcome offer or a friend's offer uses up both. Placing your first paid order without either also ends both. An offer counts as used once the order is paid, even if you later return or cancel it.
Dollar offers come off one-time jars, on top of the bundle prices, and never take an order below $0. They don't apply to subscription jars or shipping.
Refer a friend: after your first paid order you get a link to share. When a friend's first order with it is paid, we email you a code for $10 off one order. It's single use, works only with your email, expires 90 days after we send it, and you can earn up to 10 a year. Orders to your own email address, or to a delivery address you've used, don't count.
Share your link with people you know. Rewards earned by posting it on coupon or deal sites, or by advertising it, may be cancelled.
Earlier codes: WELCOME codes won on our earlier spin wheel (until 15 October 2026) still work for the email that won them, for 30 days from the date these terms took effect. They are a percentage off and don't combine with the bundle prices: each jar gets the lower of the two. Earlier referral rewards keep the percentage they were issued with.
How we recognise a customer: offers are tied to your email address. We treat addresses that reach the same inbox as one customer (ignoring capital letters, "+" tags and, for Gmail, dots), and we check order history and delivery addresses. Our Privacy policy explains these checks.
Codes have no cash value, can't be exchanged, sold or transferred, and only one checkout using an offer can be open at a time for each customer. We may change or end these offers at any time, but we'll honour codes we've already sent until they expire.
If an offer, reward or claim is obtained by breaking these rules, by giving false details or by fraud, for example by using several email addresses or making referrals to yourself, we may, acting reasonably, refuse or cancel it, cancel any reward that came from it, and cancel an order that hasn't been sent with a full refund.

7. Orders

Placing an order is an offer to buy. We accept it when we send your order. Taking payment, the thank-you page and your payment receipt confirm that we've received your order, but aren't acceptance.
We may decline or cancel an order before it's sent, for example if a product is unavailable, a price or description is wrong, we can't deliver to the address, we suspect fraud or misuse of an offer, or the order breaks these terms. If we do, we'll tell you and refund everything you've paid, including shipping, within 5 business days.
Our checkout won't sell more jars than we have. If a formula still runs out after you've ordered, we'll let you know and give you the choice of a full refund for it or a different formula.
We may limit the number of jars per order or per customer.
To change or cancel an order, message us straight away. We'll do our best before it's packed. Once it's sent, our change of mind policy applies.

8. Delivery

We deliver to New Zealand addresses only.
Dispatch and delivery times are on our Shipping and returns page. They are estimates, not guaranteed dates, and we'll let you know if your order is delayed. Your rights under the Consumer Guarantees Act about delivery still apply.
When we arrange delivery, your order is our responsibility until it's delivered to the address you gave us. If it's lost in transit or arrives damaged, contact us and we'll replace it or refund you.
Please check your address at checkout. We aren't responsible for a parcel delivered to an incorrect or incomplete address that you gave us. If it comes back to us, we'll send it again once you've confirmed the address, and we may ask you to pay the cost of sending it again.
Unless you ask us before your order is sent to arrange a signature on delivery, where the courier offers it, you authorise the courier to leave your parcel in a safe place at your address. We'll treat the courier's record that it was delivered to your address (such as a scan, photo or signature) as delivery, unless there's reason to think otherwise. If you can't find a parcel marked as delivered, tell us as soon as you can and we'll look into it with the courier.

9. Subscriptions

A subscription sends you a jar of the formula you choose monthly, every 2 months or every 3 months, at the subscription price, with free shipping. The subscription price is currently $45 a jar, 17% less than a one-time jar.
Billing authority: by subscribing, you authorise us to charge the payment method you use at checkout, through Stripe, at the start of each delivery period, until you cancel. The first charge is taken at checkout, together with any one-time jars in the same order. You'll get a receipt by email after each charge. There's no end date: your subscription continues until you or we cancel it. You can update your payment method from your account.
Cancelling: you can cancel at any time from your account or through our contact form. Cancelling stops your deliveries from the end of the current period. You won't be charged again, and anything you've already paid for is still sent. There's no minimum term and no cancellation fee.
Skip, pause or change: to skip a delivery, pause, change how often or change formula, send us a message through our contact form. Changes we receive at least 24 hours before your next charge apply to that charge. Later changes apply from the charge after.
Price changes: if we change the subscription price, we'll email you at least 30 days before it applies, so you can cancel first if you want to.
Failed payments: if a payment fails, we'll let you know and try again. We won't send your jar until the payment goes through. If payment keeps failing, we may pause or cancel your subscription.
If we stop selling your formula, we'll offer you a different one or cancel your subscription. If we cancel a subscription for any reason, we'll tell you by email and refund anything you've paid for that we haven't sent.

10. Returns, refunds and the First-jar promise

See our Shipping and returns page for faulty items, change of mind returns and how refunds are paid. In short: you can return unopened jars within 14 days of delivery if you change your mind, and you pay the return postage. Faulty products are put right under the Consumer Guarantees Act. Refunds go back to your original payment method within 5 business days of us approving them.

First-jar promise. If your first jar isn't for you, we'll refund what you paid for it, after any bundle price and discount, and you don't need to send it back. You can ask to swap to a different formula instead, and we'll ship the new jar free. It covers one jar from your first paid order, claimed within 30 days of delivery through our claim form, once per customer and per delivery address. A partly used jar is fine. Shipping isn't refunded. Acting reasonably, we may decline claims that don't meet these conditions or that appear to be abuse, such as several claims by one person or household through different emails, accounts or addresses, or jars bought to resell. If we decline a claim, we'll tell you why, and you can ask us to look at it again. It doesn't apply to orders paid with stolen payment details or while the payment is disputed with your bank. The full conditions are on our Shipping and returns page. This promise is in addition to your rights under the Consumer Guarantees Act and the Fair Trading Act, and doesn't limit them.

11. Payment disputes and fraud

If something's wrong with an order, please contact us first. We can usually fix it faster than a bank can. This doesn't affect your right to dispute a payment with your bank.
If you dispute a payment, we may give our payment provider and your bank our records of the order, its delivery and our messages with you. While the dispute is open, we may hold any refund, claim or replacement for that order, so it isn't paid twice, and pause any subscription linked to it.
We may cancel orders, offers, rewards, claims, accounts and subscriptions linked to fraud or stolen payment details, and report fraud to our payment provider or the police.

12. Using this website

The text, photos, logo and design on this site belong to us or the people who license them to us. You're welcome to use the site for your own shopping, but please don't copy, reuse or sell our content, or use our name or logo, without our written permission.
Please don't misuse the site, for example by trying to break its security, interfering with how it works, placing fake orders or claims, using its forms to find out about other people, or copying it in bulk by automated means.
We work to keep product information accurate and the site available, but it may occasionally contain errors or be offline. We may correct errors, and change or remove anything on the site, at any time.
Links to other websites, such as our payment provider and couriers, are for convenience. Their own terms apply there, and we aren't responsible for their content.

13. What you send us

When you send us a message, a claim, feedback, a review or a photo, please make sure it's accurate, it's yours to share and it isn't offensive or unlawful. You allow us to use your feedback to improve our products and service, at no cost. We'll never publish your name, words or photos as a review or testimonial without your permission.

14. Our liability

Nothing in these terms limits your rights under the Consumer Guarantees Act or the Fair Trading Act, or any liability that the law doesn't allow us to limit. Subject to that, and to the extent the law allows:

we aren't responsible for loss that wasn't reasonably foreseeable when you ordered
where our products meet the Consumer Guarantees Act guarantees, we aren't responsible for a reaction or loss that results from using a product other than as directed on the jar and our site, including skipping the patch test or ignoring the safety directions, or from a sensitivity or allergy to an ingredient listed on the jar and product page
we aren't responsible for delays or failures caused by events beyond our reasonable control (see section 15)
if you buy in trade, we aren't liable for any indirect or consequential loss, or loss of profit or business, and our total liability for an order is limited to the price you paid for it.

15. Events beyond our control

We aren't responsible for delays or failures caused by events beyond our reasonable control, such as severe weather, natural disasters, courier or postal disruption, supply shortages, power or internet outages, or government restrictions. If one affects your order, we'll tell you as soon as we can, and you can cancel any part of it that hasn't been sent for a full refund.

16. Privacy

Our Privacy policy explains what personal information we collect, how we use it, and the checks we use to keep offers and claims fair.

17. Changes to these terms

We may update these terms from time to time, and the date at the top shows when they last changed. The version on our site when you place an order applies to that order. For subscriptions, we'll email you at least 30 days before a significant change applies to your next charge, so you can cancel first if you want to. Changes the law requires may apply sooner.

18. General

Severability: if a court or tribunal finds any part of these terms unenforceable or unfair, that part is removed or read down only as far as needed, and the rest of the terms continue to apply.
Whole agreement: these terms, the pages they refer to and your order details are the whole agreement between us about your order. This doesn't limit your rights under the Consumer Guarantees Act or the Fair Trading Act, or our responsibility for what we've told you.
No waiver: if we don't enforce a term straight away, we can still enforce it later.
Transfer: we may transfer our rights and obligations under these terms to a business that takes over Omorfia. That won't reduce your rights.
Notices: we'll contact you by email at the address on your order or account. You can contact us through our contact form.

19. Law and disputes

These terms are governed by New Zealand law, and New Zealand courts and the Disputes Tribunal can hear any dispute. If something goes wrong, please contact us first through our contact form, and we'll do our best to put it right.